FAQ

FREQUENTLY ASKED QUESTIONS

PAYMENT METHODS

  1. PayPal
  2. Credit Card (via PayPal system—no PayPal account needed).
    At checkout, if you only see PayPal, click "Check out with PayPal," then select "Pay with a debit or credit card, or PayPal Credit." It’s simple!

CUSTOM DUTIES, TAXES, AND FEES

No additional taxes or fees apply, except for:
European customers: Depending on your local customs policy, you may need to pay duties and taxes to claim your package. We cannot determine your country’s exact duties or taxes, so please contact your local customs bureau for details.

CANCELLATION POLICY

  • Cancel anytime before shipping for a full refund to your PayPal account.
  • If your order has shipped, you must return the item at your expense to receive a refund.

SHIPPING & PRODUCTION

  • Production time: Varies by painting type (see item descriptions for details).
  • Delivery: Shipped via DHL or FedEx worldwide, directly to your door.
  • Tracking: A tracking number will be emailed to you once the painting ships.

REFUNDS & EXCHANGES

  • 30-day full refund guarantee: If you’re unhappy with your painting for any reason, contact us to initiate a return.
  • Steps: Return the painting at your expense. Once received, we’ll issue a full refund via PayPal.

PRODUCTION TIMELINE

  • You’ll receive your painting in 9–12 days:
    • 3–5 days for painting completion
    • 5–7 days for delivery via FedEx

PACKING, SHIPPING, & DELIVERY

  • Packaging: Paintings are rolled (unframed and unstretched) in a sturdy plastic tube for safe international shipping.
  • Shipping: Free worldwide delivery via FedEx, with 5–7 days of international express shipping.
  • Tracking: A tracking number will be sent via shop notification ~4 days after shipping.

ARTIST SIGNATURE

  • Default: Signature on the back of the canvas (hang it in any orientation).
  • Custom request: Indicate at purchase if you want the signature on the front (typically bottom-right, based on your preferred hanging position).

ARTWORK ACCURACY

  • Style & quality: Your painting will mirror the online listing in style, colors, and quality.
  • Hand-painted disclaimer: Since each piece is handcrafted, brushstrokes may vary slightly (unlike machine prints). We guarantee the same beauty and craftsmanship as shown.

FRAMING & STRETCHING

  • Shipping condition: Paintings are rolled (unframed/unstretched) in a PVC tube to prevent damage.
  • Post-shipping steps: Stretch the painting on a wooden frame or frame it locally. The artwork includes a 2–3 inch white border for easy stretching/framing.

LOST OR DAMAGED ITEMS

  • Inspection tip: Unpack in front of the courier. If damaged:
    1. Ask the courier to note "damaged" on the waybill.
    2. Take photos of the package and artwork, then send them to us. We’ll handle the courier and arrange a replacement.
  • If the courier leaves the package at your door: Skip step 1, but follow step 2. Keep the damaged item and packaging until resolved.

CUSTOMIZED ORDERS

  • Size & shape options: Most designs come in 4 orientations (square, vertical, horizontal, panoramic) and 5–6 sizes.
  • Need a custom size? Send us your dimensions for a quote. We’ll reply within 24 hours (accounting for time zones).